TERMS & CONDITIONS

Effective Date: 6th August 2025

At Surf Ski Ride ("Surf Ski Ride", "we", "us", or "our"), your privacy matters. We are committed to protecting your personal information and being transparent about how we handle it. This Privacy Policy explains what data we collect, how we use it, how we share it, and the choices you have.

By using our website or services, you agree to the terms outlined below.

1. Who We Are

Surf Ski Ride is the New Zealand-based dealership and distributor for Rawrr electric ride products. We operate the website and online services that allow you to browse, purchase, and interact with our brand.

2. What Information We Collect

We collect personal information when you:

  • Make a purchase
  • Sign up for our newsletter or marketing emails
  • Contact us for support
  • Register your product
  • Enter competitions, giveaways, or promotions
  • Browse our website (automatically collected via cookies and similar technologies)

Information you provide may include:

  • Name
  • Email address
  • Shipping & billing address
  • Phone number
  • Payment details (securely processed via third-party providers)
  • Any correspondence you send us

Information we collect automatically may include:

  • IP address
  • Device type & browser
  • Pages visited, time spent, and referring URLs
  • Cookies and usage data
  • Geolocation (if permitted)

3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate with you (e.g., confirmations, updates, support)
  • Improve your experience with our website and services
  • Send marketing emails (only with your consent)
  • Analyse usage to enhance site performance and customer experience
  • Detect and prevent fraud and security issues

4. Legal Basis for Processing

We process your personal information when:

  • It’s necessary to perform a contract (e.g., fulfilling orders)
  • We have a legitimate interest (e.g., improving our services, preventing fraud)
  • You’ve given us consent (e.g., receiving marketing emails)
  • We are required by law

5. Sharing Your Information

We only share your data when necessary, and always securely. We may share personal information with:

  • Trusted service providers (e.g., payment gateways, shipping partners, email marketing tools)
  • Business partners (if you’ve opted into marketing from them)
  • Government authorities or law enforcement, if required by law
  • In the case of a business sale or restructuring

6. International Transfers

Some of our service providers may be based outside New Zealand. When your data is transferred internationally, we ensure it is protected to the same standards as required under NZ law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate data
  • Request deletion of your data
  • Object to certain processing activities
  • Withdraw consent (e.g., unsubscribe from marketing)

To exercise your rights, email us at: hello@surfskiride.co.nz

8. Cookies & Tracking Technologies

We use cookies to:

  • Understand how visitors interact with our website
  • Remember your preferences
  • Serve you personalised content and ads

You can manage your cookie preferences via your browser settings. Disabling cookies may limit some website functionality.

9. Data Retention

We only keep your personal information as long as necessary for the purposes it was collected, or as required by law.

10. Data Security

We take data security seriously and implement industry-standard measures to protect your personal information. However, no method is 100% secure, and we cannot guarantee absolute protection.

11. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have done so, please contact us immediately.

12. Third-Party Services

Our site may include links to third-party platforms (e.g., Instagram, YouTube, payment gateways). Their use is governed by their own privacy policies, not ours.

13. Email Communications

If you opt-in, we may send you promotional emails. You can unsubscribe anytime by clicking the link in the email or contacting us.

We may still send you non-promotional emails related to your orders or service updates.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Your continued use of our site means you accept any changes.

15. Contact Us

Got questions, feedback, or need to access your data?

Contact us at:
Email: hello@surfskiride.co.nz
Address: 105A Hautapu Road, Hautapu, Waikato